I need to change something in my order, how do I do this?

As long as the order does not have a status of "Shipped" or "Processing," you can place an order on hold, make changes to address information, or cancel the order. Information cannot be updated or changed once the order has been shipped from our facility. Please make sure that all your information is correct before finalizing your order.

Which retail outlets stock FanZeeWear™ products?

No-one does. We only sell via this this website.

Will I be able to order this design later on?

Unfortunately, not. Every FanZeeWear™ product is part of a once-off limited edition collection. Once the collection is sold out, the design will never be repeated.

Can I track my order?

You will receive a “shipped” notification email with package ID and tracking details so you can track your shipment online.

Can I return my order?

Since our products are manufactured as limited edition ranges, we can accept returns on factory-damaged and incorrectly shipped items only. Any item that is returned must not have been worn, altered or washed and must be returned undamaged in its original packaging within 3 days of taking delivery. We cannot guarantee availability for making an exchange. If we cannot exchange your legally returned order, we will refund you. See our Returns Policy.

Can I exchange my order for a different size?

Unfortunately, not. We manufacture a limited quantity of each product and availability for exchange cannot be guaranteed.

I have a question about sizing/fit. Who can I contact?

Please consult our size chart where you can also find measuring assistance to find the perfect fit. If you are still unsure, send us an email at hello@fanzeewear.com with your detailed questions. If you tell us what size and brand you normally wear, it is easier for us to help you find the size that is just right.

Who is responsible for taxes and duties?

You are. Taxes and duties vary from country to country and state to state, and we therefore cannot supply information on taxes and duties. Please contact your local customs office or the courier service that delivers your package for information about your specific tax jurisdiction.

How can I pay for my order?

You can use Visa, Master Card, American Express and Diners Club as well as PayPal.

How does PayPal work?

Just click on the PayPal icon when asked how you want to make payment at checkout. You will be redirected to the PayPal website. Be sure to fill in correct details for hassle-free payment processing. PayPal is fast, easy and secure.

Can I use PayPal without a PayPal account?

Absolutely yes! You DO NOT need a PayPal account, although we strongly recommend you sign up to enjoy the added ease of use. To pay without a PayPal account, all you need is any credit card that is supported by PayPal.

Can I track my order?

You will receive a “shipped” notification email with package ID and tracking details so you can track your shipment online.

How long will it take for my order to arrive?

Your order should arrive 3 to 4 business days after shipping. You will receive an email confirmation with tracking details immediately after your order is shipped, so there is no need for any confusion - you can track it yourself. Orders may be delayed due to discrepancies in payment or billing/shipping information. Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions and/or operational reasons at the courier service.

How will you ship my order?

All orders are shipped by either DHL express or Fedex depending on the country of destination.

Where do you ship to?

We ship worldwide to any street address.

What does shipping cost me?

Shipping is charged at a flat rate of $20 per item, anywhere in the world.

Can I return my order?

Since our products are manufactured as limited edition ranges, we can accept returns on factory-damaged and incorrectly shipped items only. Any item that is returned must not have been worn, altered or washed and must be returned undamaged in its original packaging within 3 days of taking delivery. We cannot guarantee availability for making an exchange. If we cannot exchange your legally returned order, we will refund you. See our Returns Policy.

Can I exchange my order for a different size?

Unfortunately, not. We manufacture a limited quantity of each product and availability for exchange cannot be guaranteed.

Question not answered?

If you have any further questions, please don’t hesitate to contact us.

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